What QPSMR CATI does - MRDC Software

QPSMR CATI: A summary of what QPSMR CATI does

An add-on module to QPSMR that allows you to manage telephone surveys

The main purpose of QPSMR CATI is to provide an efficient system for managing telephone surveys

The key functions are:

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Using with standard QPSMR

Includes all the features of QPSMR
Full system for managing telephone surveys
Full system for managing telephone interviewers
Includes tools for managing data
Includes tabulation facilities
Includes exports of data to most forms

Hardware efficiency

Reduces hardware costs by its unique design
Low load on servers as network traffic is minimised
Can support any number of telephone interviewers
Compatible with most diallers
Supervisors can manage staff effectively
Telephone number security

Sample Management

Input sample from Excel files
Use known respondent data in surveys
Add, remove and change sample as needed
Get immediate access to reports on sample usage
Assign sample to specific interviewers
Feed data from previous surveys into current survey

Quota Management

Set quotas for key questions/demographics
Set quotas for one or several questions
Set quotas for interlocking cells (e.g. age within gender)
Change quotas at any time
Prioritise hard-to-fill quotas
Access reports on quota fulfilment

Call Back Management

Set call back times for interviews
Set specific date/time or date/time range
Continue partial interviews at appropriate question
Allocate call backs to specific interviewer(s)
Access reports on call back appointments
Pause interviews at any time upon respondent request

System data collection

Record system/user data with survey data
Time length of interview or parts of questionnaire
Record interview status data
Store respondent history data
Produce reports on productivity
Customise your own management reports

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